Privacy Policy

Last Updated: 02/01/2025

At Online Chemist, your privacy is our utmost priority. This Privacy Policy explains in detail how we collect, use, and safeguard your personal information. Our commitment to compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws ensures that your data is handled with the highest standards of care and transparency.

1. Who We Are

Online Chemist is an NHS-registered and GPhC-regulated online pharmacy, dedicated to providing high-quality healthcare products and services. Our details are:

2. Information We Collect

We collect and process a range of personal information to provide you with the best possible service. This includes:

  • Contact Information: Your full name, postal address, phone number, and email address, which are necessary for communication and delivery purposes.

  • Health Information: Details of your prescriptions, medical history, and any specific health conditions relevant to our services. This information is essential for ensuring safe and accurate dispensing of medication.

  • Payment Information: Billing details, including credit or debit card information and payment transaction records, required for order processing.

  • Account Information: Username, password, and purchase history if you create an account on our website.

  • Technical Information: IP address, browser type, device type, and cookies to enhance your browsing experience and improve our website.

  • Marketing Preferences: Your preferences for receiving promotional communications.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To process and deliver your orders accurately and efficiently.

  • Healthcare Services: To provide personalised healthcare consultations and dispense medications in compliance with medical and legal standards.

  • Customer Support: To respond to your inquiries and provide support for your orders and services.

  • Regulatory Compliance: To fulfil our obligations under healthcare regulations, including reporting to relevant authorities.

  • Marketing: To send you updates, promotions, and service information (only with your explicit consent).

  • Website Improvements: To monitor and enhance our website performance, usability, and security.

4. Legal Basis for Processing

Our legal bases for processing your personal information include:

  • Consent: For sending marketing communications and collecting sensitive health data where required.

  • Contractual Necessity: To fulfil your orders and provide our services.

  • Legal Obligations: To comply with healthcare and regulatory requirements.

  • Legitimate Interests: To improve our services, protect against fraud, and ensure the security of our operations.

5. Sharing Your Information

Your information may be shared with trusted third parties under the following circumstances:

  • Healthcare Providers: To communicate with your GP or other medical professionals when necessary for your treatment.

  • Delivery Partners: To ensure the secure delivery of your orders.

  • Payment Processors: To facilitate secure transactions.

  • Regulatory Authorities: When required by law, such as for audits or safety reporting.

  • Service Providers: Companies providing IT, analytics, or other support services to enhance our operations.

We ensure that all third-party partners comply with strict data protection standards.

6. Data Security

We take data security seriously and implement advanced measures to protect your information:

  • Encryption: Sensitive data is encrypted during transmission and storage.

  • Access Control: Only authorised personnel have access to your information.

  • Regular Audits: Our systems are regularly audited to identify and address vulnerabilities.

  • Secure Payment Gateways: Payments are processed through PCI DSS-compliant gateways.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including:

  • Meeting legal and regulatory requirements.

  • Providing ongoing healthcare services.

  • Resolving disputes and enforcing agreements.

Once your data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.

  • Right to Rectification: Correct any inaccurate or incomplete information.

  • Right to Erasure: Request the deletion of your personal data (subject to legal obligations).

  • Right to Restrict Processing: Limit how your data is processed under certain circumstances.

  • Right to Data Portability: Obtain a copy of your data in a commonly used format.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

  • Right to Withdraw Consent: Withdraw consent for processing at any time.

To exercise your rights, please contact us at info@onlinechemistuk.net.

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences and login details.

  • Analyse website usage to improve functionality.

  • Provide tailored content and advertisements.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. The latest version will always be available on our website. Please review it periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@onlinechemistuk.net

  • Phone: 01493 600610

  • Postal Address: 82 Middleton Road, Gorleston, Great Yarmouth, Norfolk, NR31 7AH, UK

Thank you for trusting Online Chemist with your healthcare needs. We are committed to safeguarding your privacy and ensuring your trust in our services.