Privacy Policy for Online Chemist App

Effective Date: 27/01/2025

Last Updated: 27/01/2025

At Online Chemist, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how our app collects, uses, shares, and protects your information.

1. Entity Responsible

This Privacy Policy applies to Online Chemist (“we,” “us,” “our”), as referenced in the app’s Google Play listing.

Contact Information:

• Email: info@onlinechemistuk.net

• Address: 82 Middleton Road, Gorleston, Great Yarmouth, Norfolk, NR31 7AH, UK

2. Information We Collect

We may collect the following types of personal and sensitive user data:

• Personal Information: Name, email address, phone number, delivery address, date of birth.

• Health Information: Prescription details, and medical history (if shared through the app).

• Device Information: Device type, operating system, app usage data.

• Payment Information: Payment details for processing orders (stored securely by a third-party payment processor).

• Location Data: We may collect your location data to optimise delivery services, identify serviceable areas, and improve app functionality.

3. How We Use Your Information

The data collected through our app is used for:

• Processing and delivering your orders.

• Managing repeat prescriptions.

• Improving app performance and user experience.

• Sending notifications related to orders and prescriptions.

• Providing customer support.

• Location Data Usage: Enhancing delivery accuracy, verifying delivery addresses, and suggesting local services where applicable.

4. Sharing Your Information

We may share your data with trusted third parties in the following circumstances:

• Delivery Partners: To ensure your orders are delivered promptly.

• Payment Processors: For secure payment handling.

• Healthcare Professionals: To fulfil prescriptions and provide accurate services.

• Legal Requirements: If required by law or to protect the rights of Online Chemist.

We do not sell your personal data to third parties.

5. Data Retention and Deletion

• Retention: We retain your personal data only as long as necessary to provide our services and fulfil legal obligations.

• Deletion: You may request deletion of your data by contacting us at info@onlinechemistuk.net with the subject “Account Deletion Request”.

  • We will securely erase your data unless required otherwise by law.

  • Account deletion is permanent and cannot be reversed.

  • The request will be processed within 28 days.
  • More information:

    Request to Delete Your Account.

6. Secure Data Handling

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or destruction. This includes:

• Encryption of sensitive information.

• Regular security audits and updates.

7. User Rights

You have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Update or correct your personal data.

• Deletion: Request deletion of your data.

• Restriction: Limit the processing of your personal data.

• Objection: Object to the use of your personal data for certain purposes.

To exercise these rights, contact us at info@onlinechemistuk.net.

8. Privacy Policy Availability

This Privacy Policy is:

• Linked on our app’s Google Play store listing.

• Accessible within the app under the “Privacy Policy” section.

• Available online: Privacy Policy

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our app indicates acceptance of the updated policy.